(I am posting this letter to be transparent about my concerns around microaggressions, trolling and corporate influences. You can read my original post here. – Sue)
To Whom It May Concern,
My name is Sue Kerr and I am a Pittsburgh based blogger at pghlesbian.com. I wrote a blog post describing a positive interaction I had with an employee at the Cedar Avenue Giant Eagle on Pittsburgh’s Northside. I live nearby. That interaction was significant to me so I wanted to share it with my neighbors and readers. I also did call the store manager and discuss my experience as well, suggesting that Elizabeth be recognized with whatever internal process is in place. You can find the entire post here: http://www.pghlesbian.com/2016/11/giant-eagle-cashier-elizabeth-reminded-me-that-at-least-sometimes-it-can-be-okay/
The response has been overwhelmingly positive. The post has received praise and positive feedback on Facebook, Twitter and Instagram as well as on the blog itself.
Today at 12:04 PM, a commented using the name ‘Racheal Scottsdale’ left a comment. As is my habit with comments, I looked up her name and email. I could not verify the name and the email was invalid so I looked up her IP address and it was registered to Giant Eagle at your corporate headquarters. See the attached screenshot of the IP address.
So I’m reaching out to determine if this is an official statement by Giant Eagle about my blog post from your team. If not, would you like to issue an official statement about my blog post AND the fact that a member of your corporate team used a fake name and fake email address to post this comment using corporate resources?
The entire comment can be found below (and on my blog where I am also publishing this letter.)
I look forward to your official and timely response.
Pittsburgh Lesbian Correspondents
There are some highlights in your blogs that are great points. The only point of view your readers are honestly getting is yours. I thinks you should actually have a sit down with the owners and speak to them. they are very great people and despite not being a union store they treat their employees like they are family. In your blog your putting one person up while putting everyone else down. she has great customer service skills we all understand that those who shops at the giant eagle on Cedar Ave. But you put down the whole store. There is just no way I would praise you for the blog you wrote. you wrote good and bad things and then you just complete went of context. in this day in age nobody cares what your sexual orientation is now if your old black white or just about anything. sometimes you just have to know you good you good cashiers and you will get your bad cashier. but you should know they probably don’t teach them how to be rude. that they learn from the ignorant customers they may get at sometimes. how does that line go “treat others the way you would want to be treated”. your blog is ignorant. yes its used in the right way. your lacking some knowledge in your blog. but I respect that some finally did recognize someone at the Giant Eagle Store on Cedar Ave.