Verizon, Verizon, Why do you treat me so bad?

We’ve been with Verizon since the dawn of cell phones so you’d think we’d be used to their corporate bunkum and balderdash by now. But like a fool I let my guard down about an upgrade deal only to have my heart stabbed with the death of a thousand keystrokes that only a sales chat […]

That Time When @VerizonSupport Transferred Me to a Fake ‘Loyalty Department’ to Resolve a Problem

Laura and I have been Verizon wireless customers since 2005. While we aren’t upgrading our phones every few years, we are a consistent part of their customer base. It is a conservative guesstimate that we’ve spent over $20,280 to be part of the Verizon network for all of these years. That doesn’t include phones. I’ve […]