That Time When @VerizonSupport Transferred Me to a Fake ‘Loyalty Department’ to Resolve a Problem

Laura and I have been Verizon wireless customers since 2005. While we aren’t upgrading our phones every few years, we are a consistent part of their customer base. It is a conservative guesstimate that we’ve spent over $20,280 to be part of the Verizon network for all of these years. That doesn’t include phones. I’ve […]